I was checking and responding to blogs when I came across this article in the Mail Online (UK)
Patients will be able to rate and review performance of their GPs on new NHS website By Rebecca Camber
It's this a good idea, to be able to rate your GP online. The NHS has created a website which will be under Government control. The idea is that this will boost doctors' performance - or will it?
Off course I can see potential problems with confidentially and truthfulness - however legal action can be taken against writers for defamation if they write untruths.
The NHS already does something similar with the NHS Choices (types of treatment or hospital) website -
from this analysis of the first 6,500 comments showed, 24 per cent were positive, 27 per cent negative and the rest were balanced.
that's not bad odds!
We must remember people that who are dissatisfied will complain more, tend to be more negative and may also be more malicious.
Also website staff will be able to moderate reviews to exclude comments that could identify a GP or staff member.
What do you think? do we need to go down this road? Do you think it will make a difference?
